Training Customer Portal – Frequently Asked Questions (FAQs)
How do I correctly fill out the CSV table for the facilities?
The CSV file contains all the information and facility attributes you want to display in your navigation application.
You can either fill in the default file or create your own attributes. To do this, click the “Manage CSV Schema” button in the “CSV Upload” menu.
Download the desired CSV file and fill it out locally on your computer.
The Facility ID is an arbitrary number. Starten Sie mit einer beliebigen Zahl und zählen Sie dann hoch. Do not assign the same number more than once. If you delete a row, you do not need to reassign the ID.
Please write search terms in the format “SearchTerm1”,“SearchTerm2”. Make sure not to include any spaces.
Write phone numbers in the format +4912345679.
When entering the location, write the exact room name, entrance name, or building name.
Ignore the columns that are not relevant to you. Please do not delete these columns from the default file.
How do I upload new facility data?
For uploading via the CSV file:
Download the current CSV file. Make the desired changes and upload the file again. Afterwards, you must save and publish the graph before the changes become visible.
Can I work simultaneously with the CSV file and directly on the map?
Yes, you can. Please be aware that this way of working may lead to duplicate entries. The most recent change takes precedence.
How do I create a point of interest?
To create a point of interest, go to the “Graph” menu and create a node at the desired location (ALT key + mouse click).
Using the “Properties” function, you have the option to select “Add POI” for this node.
Enter a name and a description for the point of interest. Enter synonyms or related terms as search keywords. For the point of interest “Information,” search terms such as “Help” or “Inquiry” could be useful.
After creating the point of interest, you can now save and publish the graph. Nach Veröffentlichung ist der neue Point-of-Interest in der Navigations-Anwendung sichtbar.
How can I use QR codes effectively?
QR codes facilitate access to the navigation application and can be used for marketing and increasing user engagement. They can be blank and simply link to the navigation application, or point to a start location, a destination, or both a start and destination.
A blank QR code is suitable for marketing the navigation application and can, for example, be embedded on the homepage of your website or in a newspaper article.
A QR code with a start location is suitable when it is placed at a fixed point, such as signage, a terminal, or a roll-up display.
A QR code with a destination is suitable when it appears on the website of an outpatient clinic, an event flyer, or an appointment invitation.
A QR code that includes both start and destination locations is suitable as part of the patient journey. For example, the patient can be guided from the self-service check-in to the appointment location.
How do I manage my QR codes?
QR codes can be linked to facilities, points of interest, or nodes on the pathway network.
To create a QR code linked to a facility or point of interest, go to the “QR Codes” menu and select the corresponding start and/or destination locations. To create a QR code linked to a node, go to the “Graph” menu, select the node, and then use the “Properties” function to choose “Add QR Code.” The node ID is then copied and set as the starting point.
When you download a QR code, you receive both a JPG and a PDF file that you can use for your purposes.
What happens to my QR codes if a facility relocates?
If your QR code is linked to a facility, the code remains valid, and the start or destination location will be updated automatically.
What should I do if I need an older version of the data?
If you believe you have made a serious and difficult-to-fix mistake while working in the customer portal, please contact support@catchup-apps.com so that we can restore an older version of the data.
How can I create or modify buildings?
In the future, you will be able to do this independently through the customer portal. Until we can activate the tool for you, please contact us at support@catchup-apps.com.
What options do I have to market my application to my users?
Please feel free to contact marketing@catchup-apps.com so we can discuss which measures are best suited to your goals.
What can I do if I have further questions?
Please contact us at support@catchup-apps.com, and we will get back to you as soon as possible!